January 19, 2018

Bad Guests and How to Deal with Them – Managing Noise and Parties in Your Short-Term Rental

]Many of your guests are on vacation, and have decided on the freedom of a short-term rental rather than a restrictive tiny hotel room. Of course your guests are going to want to talk, hangout, listen to music or watch a movie – but what happens when things get a little too loud?

The best way to deal with a guest is in a professional manner before something escalates.  A host should be proactive in their approach, leaving no room for misinterpretation of the house rules.

Obviously, you as the host have set the rules in your rental, and those rules must be enforced. The problem is sometimes it’s easier said than done.

You can’t always be on site at a property, especially if you are a remote host. And unless the police are called, or a neighbor complains, it’s difficult to track how many guests are in the house and how noisy it’s become.

Utilizing technology to monitor your property is a recommended option. Technology has allowed a whole new market for entrepreneurs in short term rentals. You can also look to technology for managing the safety and security of your home and the guest experience.  These tools and help manage the problems of extra guests and noise issues.

Doorbell camera and motion sensor

With so many people talking about hidden cameras in short-term rentals, you might be hesitant to install a camera. This shouldn’t be the case with the entry of your home.  This isn’t considered a private area and helps with not only the security of the host and his property, but the guest as well.

Ring Pro is the smallest video doorbell camera that works as doorbell, security camera, and motion detector. When someone approaches the door, the motion detector is set off and camera sends an alert to the host's phone showing a video of the person entering the home. This can protect your home in many ways. One, it’s great security and piece of mind when your home is vacant. Two, the guest knows in advance that they’re being recorded when approaching the door. This can discourage most guests from breaking the occupancy rules. What it also can do is make a guest more proactive when it comes to alerting a host of a last-minute change in guests or friends that they’ve invited to the house.

This can put your mind at ease knowing that the extra 5 people in your home are only there for a few hours or for dinner or drinks. Device Monitor Another way to avoid a potential party growing out of control is to monitor how many devices are at your home with Party Squasher. This device hooks up to your router and can monitor the number of devices that are around your property. The concept is that just about everyone these days has a cell phone, making it a smart way to tell how many people are in or around your home. You can set the range to a small or larger area. Of course, if you’re hosting a condo in highly populated areas like downtown Seattle or San Francisco, this is going to most likely detect some of your neighbors’ phones as well, no matter how small you set the range. If you’re hosting in a suburb or an out of town vacation rental, this device can help.

 

Excessive Noise

Another issue can be noise. You want a guest to enjoy their stay at your place and this can involve listening to music, watching television, or enjoying any of the comforts a host might offer.  It becomes an issue when the noise gets out of hand which can damage relationships with your neighbors or cause problems with your HOA.

With Noise Aware all this can be managed from a device and an app. You can remotely and proactively monitor the noise levels in your rental. All you need is an internet connection and a smart phone. The host sets the threshold for sound levels, so you decide when you’re sent an alert. This device doesn’t record any sound and respects the privacy of your guests.

Again, there’s no way to fully protect your home from excessive noise and damage, but it all starts with being proactive and using some of this technology can help keep you informed and your home safe.

Chang Kim

My name is Chang and I manage operations at Voyajoy. I've been in the short-term rental space for the last four years and have an operations career dating back 20+ years. I've learned about vacation rental management the hard way and have seen how quickly this industry has changed in a very short time. My objective is to use this experience and knowledge to give our valued clients big competitive advantages.

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